Privacy Policy

Welcome to the RaidRise Store. This store is operated through CraftingStore. This Privacy Policy explains how information may be collected, used, and processed when you visit our store, make a purchase, or contact us for support.

1. Information We Collect

When using the RaidRise Store, certain information may be collected by CraftingStore, payment providers, and/or RaidRise in order to operate the store, process purchases, deliver virtual items, and provide support.

This may include:
- Minecraft username
- Email address
- IP address
- Purchase details
- Transaction information
- Information provided when contacting support

2. How We Use Your Information

Collected information may be used to process payments, deliver purchased virtual items, provide customer support, prevent fraud or abuse, resolve payment issues, improve the store experience, and maintain the security of the RaidRise network.

3. CraftingStore

The RaidRise Store is hosted and managed through CraftingStore. CraftingStore may process personal data as part of providing the store platform, order system, delivery system, and related services.

Please refer to CraftingStore’s own Privacy Policy for more information about how CraftingStore processes personal data.

4. Payments

Payments are processed by third-party payment providers. RaidRise does not directly store full payment card details or sensitive payment information.

Payment providers may process personal data according to their own privacy policies and legal requirements.

5. Delivery of Virtual Items

Your Minecraft username and purchase details are used to deliver purchased virtual items, ranks, gems, upgrades, or other benefits to your in-game account.

6. Support

If you contact us through Discord or email, we may use the information you provide to respond to your request, investigate issues, assist with missing purchases, and resolve payment-related questions.

7. Discord and External Links

Our store may contain links to external services such as Discord. When you click these links, you leave the RaidRise Store. External services have their own privacy policies and are responsible for how they process your data.

8. Data Sharing

We do not sell your personal information.

Information may only be shared when necessary to operate the store, process payments, deliver purchases, provide support, prevent fraud, comply with legal obligations, or protect the rights and security of RaidRise and its users.

9. Data Retention

Purchase and support-related information may be kept for as long as necessary to provide services, resolve disputes, prevent fraud, comply with legal requirements, and maintain accurate transaction records.

10. Data Security

We take reasonable steps to protect information connected to store purchases and support requests. However, no online service can be guaranteed to be completely secure.

11. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information.

For privacy-related requests, please contact us using the contact details below.

12. Minors

If you are under the age of 18, you should have permission from a parent or legal guardian before using the store or making a purchase.

13. Changes to This Privacy Policy

RaidRise may update this Privacy Policy at any time. Continued use of the store after changes means that you accept the updated Privacy Policy.

14. Contact

For privacy questions, support requests, or concerns, please contact us through our Discord or via email at [email protected].